Guests trust your reviews before they trust your rates.
Collect more guest reviews, reply to every one professionally, and protect your reputation across Google, TripAdvisor, Booking.com and Agoda — from one dashboard.
Built for hospitality teams · Every review, every property, one place
A guest reads your reviews before they ever reach the booking button.
Ratings on Google, TripAdvisor, Booking.com and Agoda shape whether a traveller books you or the property next door. One unanswered complaint can quietly cost you a season of bookings.
The challenge
- A small drop in your score moves you below competitors travellers actually scroll.
- An unanswered negative review sits on your profile, seen by every future guest.
- The front desk has no hours to chase reviews and craft replies between check-ins.
With ReviewsGauge
- Automate a review request at checkout by email or SMS — while the stay is fresh.
- Reply to every review fast, in your brand voice, from one inbox across Google, Booking.com, TripAdvisor & Agoda.
- Show your best guest reviews on your site and booking pages to win the next booking.
Estimate the revenue behind your rating.
Harvard Business School research links a one-star rating improvement to 5–9% more revenue. See what that could mean across your properties.
Illustrative estimate based on Harvard Business School (Luca) research on ratings and revenue — not a guarantee. Currency-agnostic: enter revenue in your own currency.
Turn happy guests into public reviews.
Send a friendly review request by email, SMS or a QR code at reception right after checkout — while the stay is fresh. The easier you make it, the more reviews you earn.
- Post-checkout email & SMS requests
- QR codes for the front desk and rooms
- Guide happy guests to Google & TripAdvisor
Reply to every guest — fast, and on-brand.
Get an instant alert when a low rating lands and an AI-drafted, professional reply you can post in seconds. Show prospective guests that your team listens and cares.
- Instant negative-feedback alerts
- On-brand AI reply drafts you approve
- Every review answered, never missed
See your whole portfolio’s reputation at a glance.
Compare properties, track rating trends and response times, and keep your voice consistent across every location — with reports owners and head office can act on.
- Per-property and rolled-up reporting
- Consistent responses across locations
- Spot which property needs attention
More trust, more direct bookings, less busywork.
More guest reviews
Steady, recent reviews keep your profiles strong where travellers compare.
Protected reputation
Catch and answer issues early — before they shape a future guest’s decision.
Time back for staff
AI drafts and one inbox give front-desk teams hours back each week.
Built around the hospitality workflow.
Hotels & resorts, answered.
Which review platforms do you support for hotels?
How does it handle negative guest reviews?
Can it manage more than one property?
How do we collect more guest reviews?
What it looks like for a resort group.
“Guests kept telling us at breakfast how much they loved the stay — then never reviewed. Now the checkout email does the asking, every reply goes out the same day across both resorts, and our GM finally sees both properties on one screen.”
Kanya S. · Group reservations manager · Beach resorts, Krabi
Illustrative example of a customer experience — details changed.