Know the moment a new review lands.
Every time a new review arrives, your team gets an alert — so you can reply fast, and never let a low rating sit unanswered.
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A negative review unanswered is a negative review amplified.
Speed matters. The faster you respond, the more often you turn a frustrated customer around — and the less damage a bad review does.
Found too late
Negatives are often spotted days later, after the harm is done.
Slow response
Without a nudge, replies wait — and silence reads as not caring.
Small issue, big spread
One ignored complaint becomes the review everyone reads.
Know instantly, respond fast.
Set your triggers
Choose the ratings and keywords that should alert you.
Get notified
Email and in-app alerts reach the right person immediately.
Respond and resolve
Reply with an AI-assisted draft and close the loop fast.
Alerts the moment it matters.
Be notified instantly when a review falls below your threshold, so the right person can act while it still makes a difference.
- Rating-threshold alerts
- Email & in-app notifications
- Route to the right teammate
Turn a negative review around.
Pair instant alerts with AI-drafted replies so you can respond quickly and professionally in public — often turning an unhappy customer into a loyal one.
- Fast, professional public replies
- Respond before small issues grow
- Win customers back
Stay ahead of every issue.
Instant alerts
Know the second a negative lands.
Fast resolution
Reply quickly with AI assistance.
Nothing missed
Every flagged review is tracked to done.